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Accuracy Matters for Insurance Matters

While insurance is a business known for paperwork, much of the documentation today is in the form of audio and video files. Insurance cases typically involve critical documentation like A/V recordings that can impact the bottom line for both the insurer and the insured. 

Given that cases can be pending for weeks, months, or more, it’s inefficient for any insurance professional to have to go back through call and video recordings to review what was said. While these recordings become part of the official records, it’s prudent to have an accurate, verbatim transcript of everything that was discussed in those calls and videos for easier reference.

Increasingly, insurance companies record calls and interviews to gather facts about accidents, claims, insurance fraud, and other issues, and different departments, such as adjusters, legal, and customer service often need access to that same data. But the data is only as useful as it is accurate. Having a transcriptionist sit for hours transcribing audio into text can be time-consuming and costly. In addition, if there is sensitive information or a need for HIPAA medical confidentiality, outsourcing the work may not be secure.

ENCO’s enCaption automated live captioning system addresses these concerns by:

  • Automating speech to text conversion
  • Keeping the work in-house for security
  • Producing verbatim transcripts with 99% accuracy
  • Learning user-defined spellings of unusual words and terms, such as legal, medical, and business
  • Transcribing high-volume media around the clock
  • Transcribing media files in large archives or repositories
  • Starting to work at a moment’s notice
  • Enabling keyword searches of transcripts 

Whether an insurance case involves car, home, workers comp, health, life, or other types of coverage, the need for accurate transcripts is the same. And the growing use of smartphones and video conferencing platforms has resulted in a preponderance of media files that must be transcribed right away.

As a captioning solution battle-tested in live television broadcasting, ENCO’s enCaption is uniquely suited to automating the conversion of speech to text rapidly, reliably, and accurately.

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